------------------------------------------- ----------------------------------- معهد دورة دورات تعليمية تعليم دبي بدبي . --------------------------- --------------------------- -----------------------------------------
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السبت، 11 يناير، 2014

الاخطاء الشائعة لعدم التطور والتميز



من الاخطاء الشائعة بعض من الناس يرغب بفعل كل شي في وقت واحد وهذي من اكبر الاخطاء التي قد ترتكب في الحياءة, ولكن يتعلم الانسان من اخطاءه بالطبع . من المهم التعلم من الاخطاء ومن التعلم يبدا الانسان بالتركيز في شي معين  ويبدع فيه ويطوره وان يتطور معه ايضاء هزا هو الجز المهم من هذي الكلمات . ومن المهم ترك باقي الامور لمن هو جدير با القيام به










السبت، 12 أكتوبر، 2013

Customer Service Course in Dubai



Customer Service Course in Dubai



The CBP Certification Program

The Certified Business Professional Program is an international industry credential that validates and develops the business professional. The typical candidate is a professional who is in pursuit of excellence and is committed to surpassing all standards for the business professional. The CBP program establishes a foundation-level, industry-neutral, certification for business professionals enabling employers and the candidate to have a platform to develop the CBP for targeted positions within corporations. The CBP also develops important life-skills that transcend the work environment into many aspects of living.
The workshops, lectures, simulations and hands-on sessions provide the training and learning environment to maximize the candidate’s potential. The certification examination measures the skills and knowledge learned from the program.
The program was developed by industry-wide and cross platform job task analysis, and by consultation with key industry representatives, to ensure the program’s effectiveness and applicability. This ensures that the candidate is exposed to functional business tasks and gains practical exposure to the work environment.


TABLE OF CONTENTS

Module 1: Introduction to Customer Service
What is Customer Service?
Developing a Customer-Centric Mindset
Who are your customers?
Internal Customers
External Customers
When and Where Does Customer Service Take Place
The Need for Customer Service
          Rewards
          Penalties
What Does Customer Service Mean to You?
          Unpleasant Experiences       
          Satisfying Experiences
Developing a Customer Friendly Attitude
          Evaluation
Excitement is Contagious

Module 2: Communication Skills
Developing Effective Communication Skills
Non-Verbal Communication Skills
Body Language
Key Body Language Aspects
Verbal Communication Skills
Choice of Words
Tone of Voice
Ten Choice of Words
          May I
          Please
          Thank You
          The Close
          Being Positive
Tone of Voice
          Inflection
          Energy          
          Volume
          Pace
Presenting a Professional Image
          Appearance
          Dress
          Grooming

Module 3: Customer Analysis: Knowing Your Customer
Knowing Your Customer
Customer Expectations
Assertive – Result-Oriented
Analytical – Detail-Oriented
Amiable – People-Oriented
Dominant Behavioral Style
          Your Score

Module 4: Calming Upset Customers
Calming Upset Customers
What makes Customers Upset?
Avoiding Upsets
What Can You Do to Avoid Upsets?
5 Key Steps to Calming Upset Customers
Step 1: Listen and let the customer express themselves
Step 2: Respond POSITIVELY, not negatively
Step 3: Empathize with the customer
Step 4: Determine a customer-acceptable solution to the problem
Step 5: Don’t forget to follow-up – Very important!
Calming Yourself
          What to Do When You are Upset

Module 5: Telephone Customer Service
Telephone Customer Service
Mastering The Telephone
Mastering the Technology    
Practice
Answering The Telephone
Creating a Positive First Impression
Professional Greeting
Active Listening
Putting Callers on Hold
Transferring a Call
Taking a Message
Voice Mail
Closing the Call

Module 6: Internet Customer Service
Internet Customer Service
The Internet Customer
E-mail
Email Communication Guidelines
Online Chat
Online Chat Guidelines
Online Chat – Scripted Responses
Introduction
Placing a Chat on Hold
Closing a Chat Session
Additional Customer Care Channels
Websites
Knowledgebase
FAQ
Auto Responders
Customer Online Support

Module 7: Time Management Strategies
Time Management Strategies
Time Management
Taking Control of Your Time
Time Analysis: Task Identification
Task Analysis
          Need            
          Personal Suitability
          Efficiency
Task Prioritization     
          Relative Importance
          Time Frame
Time Wasters

Module 8: Stress Management Strategies
Stress Management
What is Stress?
What Causes Stress?
Stress Symptoms
What Can Be Done To Manage or Even Eliminate Stress?
          Do Something That You Love
          Don’t Feel Responsible For Solving Every Situation
          Have A Hobby
          Rest, Take That Vacation      
          Exercise
          Be Organized
          We All Make Mistakes                    
          Be Positive

Module 9: Disability Etiquette
Disability Etiquette
Basic Disability Etiquette Practices
Courtesies for Wheelchair Users
Courtesies for Blind or Visually Impaired
Courtesies for the Deaf
People with Speech Impairments

Module 10: Multi-Cultural Challenges
Multi-Cultural Etiquette
Examples of Cultural Insensitivity
Cultural Differences and their Effect on Business Etiquette
Cultural Highlight: United Arab Emirates (UAE)
Cultural Highlight: China
Cultural Highlight: India










Secretarial course in Dubai




Executive secretarial course in Dubai

Multi-Cultural Challenges
The Certified Business Professional Program is an international industry credential that validates and develops the business professional. The typical candidate is a professional who is in pursuit of excellence and is committed to surpassing all standards for the business professional. The program establishes a foundation-level, industry-neutral certification for business professionals enabling employers and the candidate to have a platform on which to develop the  for targeted positions within corporations. The also develops important life-skills that transcend the work environment into many aspects of living.
The workshops, lectures, simulations and hands-on sessions provide the training and learning environment to maximize the candidate’s potential. The certification examination measures the skills and knowledge earned by the program.
The program was developed by industry-wide and cross platform job task analysis, and by consultation with key industry representatives, to ensure the program’s effectiveness and applicability. This ensures that the candidate is exposed to functional business tasks and gains practical exposure to the work environment.


 Secretarial course in Dubai

TABLE OF CONTENTS

Module 1: Introduction to Business Etiquette
Introduction to Business Etiquette
The ABCs of Etiquette
Developing a Culture of Excellence
The Principles of Exceptional Work Behavior
What is the Role of Good Manners in Business?
Enduring Words

Module 2: Greeting and Introduction
Guidelines for Receptionists
Making Introductions and Greeting People
Greeting Components
The Protocol of Shaking Hands
Introductions
Introductory Scenarios
Addressing Individuals

Module 3: Meeting and Board Room Protocol
Guidelines for Planning a Meeting
Before the Meeting
On The Day of the Meeting
For the Chairperson
For Attendees
For Presenters

Module 4: Business Ethics
Ethics in the Workplace
The Challenge of Business Ethics
Creating an Ethical Compass
Business Ethics Advantages
Ethical Issues
Preventing Sexual Harassment
Conflict Resolution Strategies
Choosing the Appropriate Gift in the Business Environment

Module 5: Entertaining Etiquette
Planning a Meal Meeting
Issuing Invitations
Business Meals Basics
Basics of Table Etiquette
Holding and Resting Utensils
Business Dining Etiquette
Multi-cultural Highlight: Japanese Dining
Specific Food Etiquette Guidelines

Module 6: Telephone Etiquette
Cell Phone Etiquette
Telephone Etiquette Guidelines
Mastering the Telephone
Answering the Telephone Courteously
Active Listening
Putting Callers on Hold
Transferring a Call
Screening Calls
Taking a Message
Voice Mail
Closing the Call
When Making Calls
Handling Rude or Impatient Callers

Module 7: Internet and E-mail Etiquette
Internet Usage in the Workplace
E-mail
Netiquette
Online Chat
Online Chat Etiquette Guidelines

Module 8: Business Attire and Professionalism
Business Style and Professional Image
Dress Code
Guidelines for appropriate business attire
Grooming for Success
Multi-cultural Dressing

Module 9: Disability Etiquette
Disability Etiquette
Basic Disability Etiquette Practices
Courtesies for Wheelchair Users
Courtesies for Blind or Visually Impaired
Courtesies for the Deaf
People with Speech Impairments

Module 10: Multi-Cultural Challenges
Multi-Cultural Etiquette
Examples of Cultural Insensitivity
Cultural Differences and their Effect on Business Etiquette
Cultural Highlight: United Arab Emirates (UAE)
Cultural Highlight: China
Cultural Highlight: India







Arabic Conversation course in Dubai





there is 3 level of Arabic Conversation language, each level 12 hour total  36 hour , offer price 550 Dhs Only per 12 hour

The Course books of Vol. 1 and Vol. 2 should offer a further advantage; all dialogues including vocabulary and expressions are written in English and Arabic. The texts written in Arabic should provide the facility of learning from them, first of all, for any student who already knows how to read Arabic letters and, secondly, to the advanced student wishing to learn and speak conversational Arabic.
The student who is wishing to learn from the book and is not yet familiar with Arabic letters, however, will do best by listening at the same time to the subject on CD. If the student wants to clarify about any Arabic word maybe misunderstood on CD, the transliteration, which is included in this book, can also be of great advantage. The emphasis of this course lies, naturally, on spoken and not on written Arabic.
Arabic Conversation course in Dubai






الأربعاء، 18 سبتمبر، 2013

دورات تنمية البشرية فى دبي

                                                                                                                                                 




  الصورة منقولة من مدونة شبائيك
رابط الموضوع صور تحفيزية تعطيك الأمل والدافع
ترجمة الكلمات الموجودة فى الصورة اعلاه هي

أتمنى لو أنني حاولت           

ابدا بقوة ابد بقوة, ذلك ما تحتاج اليه دع التردد و التململ و الخوف و الانتظار, نافس بقوة واجه بقوة واحترافية , نظم ورتب افكارك لتحقيق طموحتك وتذكر اليوم الذي يذهب لا يعود ابدا, واجه المشاكل اذا لم تواجه لم تحل وسوف تكون لك عقبة ورا عقبة .            
في كثير من الامور يكون  التردد و التردد ياتي بالتراجع و التقهقر ياتي لك بالانهزام , هل ذلك ماترغب فيه؟ هل هو ماتتمنه لنفسك ؟ لايوجد من يحل مشاكلك الا انت اذا لم تتحرك لحله اذا لن ولم تحل , وحيناه تقول
.اتمني لو انني حاولت حيث لم ولا ينفع الندم



        










الأربعاء، 28 أغسطس، 2013

دورة تنمية بشرية دبي حتا



كلمات تحفيزية في التنمية البشرية

  • كل صباح لديك خيارين, اما ان تستمر في النوم وتحلم او ان تبدا في تحقيق احلامك.
  • كل الافكار الجديدة يشتبه فيها, ثم تقاوم, لا لسبب الا لانها لم تصبح بعد عادية.
  • ان تنمية الشخصية لايحتاج الى مال ولا امكانات و لافكر معقد, وانما الحاجة تكمن في الارادة الصلبة و العزيمة القوية.
  • المشكلة تكمن في الغرق في تفاصيل الحياة وتعقيداتها, وبالتالي يصبح احساسنا وشعورنا للهدف ضعيفا رتبا، ممايجعل توليدة للطاقة التغيرية لاتصل للمستوي المجدى لتنمية الزات.
  • بسط الامور وتوكل على الله.
  • علينا ان نوقن ان التقدم الذى نراه اليوم في كثير من الناس ماهو الا وليد  تبلد الاحساس بالمسؤلية عن اي شي!!
  • ((لاتحلم احلام صغيرة، فاءنها ليست لها قوة لدفع الاشخاص)).    من اقوال جوثا


التخطيط عنوان المقالة القادمة انشاء الله








الأربعاء، 3 يوليو، 2013

كلام من ذهب صلاتي






تذكرة لنفسي

من القلب إلي القلب إنشاء الله




بالفعل مازلنا أو ماذلة اخدع نفسي واخدعه و اخدعه بالسهو في صلاتي, أصلي لنفسي لا لغيري أصلي لان ربي أمرني كي أصلي, واعلم علم تام إن ربي لا يحتاج إلي في إي شي ولو ذرة عبادة , ولكن إني من احتاج إليه في كل شي وأي شي احتاج إليه في اليوم في الساعة في الدقيقة في الثانية في الكسر من الثانية في كل وأي شي , إذن إلى متي اخدع نفسي و اترك الشيطان يتلاعب بي في صلاتي إلى متي اوخر الصلاة الي متي حين اسمع الندا لا أبادر بالرد إلى متى ؟؟ قال رسول الله صلي الله عليه وسلم ((إذ أحب أحدكم إن يعمل عمل فل يتقنه )) صلي الله عليه وسلم أفضل المربين و أفضل المعلمين على الإطلاق . اللهم أتنا في الدنيا حسنة و الآخرة 
حسنة وقنا عذاب النار