Executive
secretarial course in Dubai
Multi-Cultural
Challenges
The
Certified Business Professional Program is an international industry credential
that validates and develops the business professional. The typical candidate is
a professional who is in pursuit of excellence and is committed to surpassing
all standards for the business professional. The program establishes a
foundation-level, industry-neutral certification for business professionals
enabling employers and the candidate to have a platform on which to develop the for targeted positions within corporations. The also develops important
life-skills that transcend the work environment into many aspects of living.
The
workshops, lectures, simulations and hands-on sessions provide the training and
learning environment to maximize the candidate’s potential. The certification
examination measures the skills and knowledge earned by the program.
The
program was developed by industry-wide and cross platform job task analysis,
and by consultation with key industry representatives, to ensure the program’s
effectiveness and applicability. This ensures that the candidate is exposed to
functional business tasks and gains practical exposure to the work environment.
Secretarial course in Dubai
TABLE
OF CONTENTS
Module 1: Introduction
to Business Etiquette
Introduction to
Business Etiquette
The ABCs of Etiquette
Developing a Culture
of Excellence
The Principles of
Exceptional Work Behavior
What is the Role of
Good Manners in Business?
Enduring Words
Module 2: Greeting
and Introduction
Guidelines for
Receptionists
Making Introductions
and Greeting People
Greeting Components
The Protocol of
Shaking Hands
Introductions
Introductory Scenarios
Addressing Individuals
Module 3: Meeting
and Board Room Protocol
Guidelines for Planning
a Meeting
Before the Meeting
On The Day of the
Meeting
For the Chairperson
For Attendees
For Presenters
Module 4: Business
Ethics
Ethics in the
Workplace
The Challenge of
Business Ethics
Creating an Ethical
Compass
Business Ethics
Advantages
Ethical Issues
Preventing Sexual
Harassment
Conflict Resolution
Strategies
Choosing the
Appropriate Gift in the Business Environment
Module 5:
Entertaining Etiquette
Planning a Meal
Meeting
Issuing Invitations
Business Meals Basics
Basics of Table
Etiquette
Holding and Resting
Utensils
Business Dining
Etiquette
Multi-cultural
Highlight: Japanese Dining
Specific Food
Etiquette Guidelines
Module 6: Telephone
Etiquette
Cell Phone Etiquette
Telephone Etiquette
Guidelines
Mastering the
Telephone
Answering the Telephone
Courteously
Active Listening
Putting Callers on
Hold
Transferring a Call
Screening Calls
Taking a Message
Voice Mail
Closing the Call
When Making Calls
Handling Rude or
Impatient Callers
Module 7: Internet
and E-mail Etiquette
Internet Usage in the
Workplace
E-mail
Netiquette
Online Chat
Online Chat Etiquette
Guidelines
Module 8: Business
Attire and Professionalism
Business Style and
Professional Image
Dress Code
Guidelines for
appropriate business attire
Grooming for Success
Multi-cultural Dressing
Module 9:
Disability Etiquette
Disability Etiquette
Basic Disability
Etiquette Practices
Courtesies for
Wheelchair Users
Courtesies for Blind
or Visually Impaired
Courtesies for the
Deaf
People with Speech
Impairments
Module 10:
Multi-Cultural Challenges
Multi-Cultural
Etiquette
Examples of Cultural
Insensitivity
Cultural Differences
and their Effect on Business Etiquette
Cultural Highlight:
United Arab Emirates (UAE)
Cultural Highlight:
China
Cultural Highlight:
India
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