December 16, 2012
Marketing diploma in Dubai
Marketing diploma UAE
Dubai training courses
From Book Kotler talks about marketing
Those companies with high proportions of customer retention are the most profitable. After identifying the most valuable customers may send congratulatory companies in events and small gifts and invitations to attend sports activities and special or artistic activities and other creative profiles.
Whenever impressed by the customer of the company, the more likely Speaking in a friendly way: But when asked about the point of view Remarks or not to ask, "Astray announcement is the customer Radi." "Satisfied customers become messengers." These phrases uttered without Collins. The goals of many companies do not find customers even find fans. People trust in the views of their friends and acquaintances more than ads that read them or speakers who are addicted to the product. We have organized a company that sells systems installed pools for satisfied customers to receive basins and call their friends and see new prospective clients.
Partner
Some companies went further and began to consider their customers as partners. It appears that when induce the company to help its customers in the design of new products and requests proposals to develop the company's service, or invites customers to participate P] client panel discussion
Is it worth all customer retention?
Cry today is: "customer No. 1." Declares Stu Leonard, who runs one of the most large markets in the world for two of his staff:
The first rule: the customer is always right.
The second rule: If client wrong, refer to the first rule.
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